Warranty

 
 

Primal warrants that the Product will be free from defects in workmanship and material under normal usage and proper installation and maintenance for a period of twenty-four (24) months from date of delivery. Any warranty claim must be made within six (6) months of discovery of the non-conformity as provided below. Normal wear and tear and routine servicing are excluded from the warranty.

Primal will repair or replace the Product at its sole discretion. No distributor or dealer that repairs Primal Products has authority to make legally binding statements on behalf of Primal.

All warranty claims must be submitted in writing by email or via the Contact Us page on the website. Proof of purchase is required to submit warranty claim.

Primal is entitled to refuse a warranty claim if:

  • The warranty claim was not submitted within the 24 months from date of delivery.

  • The Product has been used improperly;

  • The Product was not installed and operated as originally intended by Primal.

  • The Product was in any way altered or modified or parts and accessories were added that are not expressly permitted or recommended by Primal; or

  • Previous services or repairs were not carried out by firms authorized by Primal or non-original parts were used.

As well as the rights arising from this warranty, the purchaser may have warranty claim rights arising from the purchase contract with the dealer who sold the Product in addition to the rights in this warranty.

THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.